Job Description

Job Title: IT Site Operations Analyst

Business: Service Operations Management, IDSO

Skillpool: IT Service Delivery & Support

Purpose and Accountabilities:

The IT Site Operations Analyst is supporting all IT Operations on their site(s). They

deliver a consistent business focused approach through site IT Operations to unlock

business value and respond to change with agility and speed. The role benefits from

standardized ways of working while recognizing and supporting functional differences.

The IT Site Operations Analyst must build and manage trust-based relations with site

business user community and business IT representatives and is responsible for the

site integrity and services. He/She works in close collaboration with the IT Site

Operations Lead, who is end-to-end accountable for the IT infrastructure operations of

site(s), including the delivery of day-to-day site level infrastructure services to the

agreed SLAs.

• Supporting the IT project team for various project activities and ensures most

effective way of delivery (including improving outcomes and reducing costs)

• Ensures HSSE rules are respected by internal and external IT teams and

partners on site(s) (Goal Zero) Ensuring contractors are meeting all HSSE

requirements and storing related evidence

• Responsible for site Information Risk Management (IRM) compliance and

actively driving remediation of local vulnerabilities and non-compliance.

• Escalating site IT problems and business impact to Site Operations Lead (SOL)

and/or IT Partners

• Promoting Continuous Improvement culture within own scope of accountability,

i.e. Service Improvements, Ways of Working, Cost reduction, Capacity Mgmt.

• Supporting any facilitation activities from IT perspective including mass onboarding, Transfer and Off-boarding

• Digitalization support, BIG Bets (for example real time decisions, autonomous

operation, fully digitized workflow etc.), Emerging Tech, bucket 3 site-driven

demand, Lightly Managed Apps (LMA) to IT support.

• Shell Energy Transition

• Shell Digitalization transformation

• End User Productivity/End User Experience and associate IT services, IT Centre,

end user tool knowledge and education (Asset upskilling)

Long Description

Special Challenges:

• To ensure successful landscape service performance partnership needs to be

built with the IDT Managers, IT Operations Engineers for BC and non-BC

applications and the Business Vertical & Common Services Delivery Managers.

• Strong ownership that ensures proactive and further active involvement in all

projects that have IT infrastructure/operations element.

• Should have an excellent grounding in IT infrastructure solutions, operations,

particularly in the network space. Also show strong knowledge in related areas

such as IT Service Management.

• Strong dotted line to local natural team (e.g. Real Estate/HSSE/Asset

Protection) supporting all aspects of site(s) operations.

• Business proximate role.

Dimensions:

• Direct reports: None

• Budget responsibility: None

• Typical Years of Experience: 6+ years in IT

• Minimum Education or Certification: 4-year Degree related to IT

• Typical Job Grade of Supervisor/Manager: JG3 or higher

Unique Skills & Requirements of the Posting

• Minimum of 4 years’ experience in complex organization or equivalent

• Strong stakeholder management skills and experience.

• Strong communication and analytical skills.

• Skilled in systematically troubleshooting complex issues to a root cause and

reporting out to stakeholders in business language

• Skilled in investigating and fixing complex issues across organizational

boundaries, including vendors

• Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful,

ability to build trusting relationships, reasoning, and understanding)

• Strong relationship and influencing skills with people at all levels in the

organization and in diverse cultures.

• Ability to work with other disciplines in a global environment, and to bridge

technical, commercial and IT skills.

• Working knowledge of ITIL Foundations

• Ability to work effectively and maintain composure under pressure

• Fluent in English, spoken and written

Additional Information:

This position requires a strong self-starter who can proactively engage with the relevant

stakeholders. You possess excellent communication, strong interface and stakeholder

management skills. You have a learner and challenger mindset, are resilient and

determined to succeed. You have effective influencing and consultation skills to

motivate others, to produce high quality results without formal authority. You have a

can-do mindset. You are a fast learner, who can deal

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“Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity.”