Title: Avaya Communication Manager
Requisition ID:
57568
City:
Pune
Country/Region:
IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Mandatory Skills: Avaya Communication Manager
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Avaya Communication Manager
Mandtaory Skill:
Location - Hyderabad and Pune
Shift- US shift
Minimum of 7-10+ years Avaya experience (i.e.G450 gateways, S8700’s, S8800’s PBX’s, Aura Messaging, Octel, Modular Messaging, CMS, Avaya OneX communicator and agent) and Verint Call Recording.
- Manages escalations of Collaboration/Video issues; prioritizes and responds to tickets appropriately
- Provide training on Avaya OneX Communicator, OneX Agent and AV equipment
- Acts as a resource for problem resolution, solving the most difficult and complicated technical problems in the Telephony and Video environment.
- Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features.
- Provides Senior Level technical support to Voice Team, Local IT and Business Units
- Manage Firmware updates on PBX’s and Reboots
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.