Apply now »


Work with us

Title:  Domain Consultant - L2

Requisition ID:  38684
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Band B3-7 to 10 Years

CBR-160K,

Location-Pune bangalore,HY

Mandatory Skills:MS team and NW Voice 

Job Description:

 

Teams Voice Consultant (Tier 3 Support-Operations)

 

 

It is essential that the ideal candidate has a minimum of 3 years’ experience in 3rd line support functions within the voice/telecoms industry and with working in Audiocodes/Ribbon BSCs, SIP/VOIP, Microsoft Teams, Skype for Business and general LAN/WAN networking experience. Overall Experience 8+ Years.

 

Good level of customer interaction/communication and knowledge is essential to provide excellent service to our clients.

 

The Teams Voice Consultant (Tier 3) provides advanced support services to our clients across the globe on SIP and MS Teams related products provisioning and support. The role requires good knowledge and analysis of Microsoft Teams, Office 365, SIP signaling and IP communications protocols, along with knowledge of popular IP phones and cloud UC platforms

͏

Provide 3rd line support for all customers & resellers via phone or email for MS Teams and Audiocodes/Ribbon SBC.

·      Exposure to monitoring tools like OVOC, SolarWinds would be an added advantage

Following in-depth diagnosis, escalate to 3rd party supplier support where applicable.

·      Provide support, training and be an escalation point for 1st/2nd line colleagues.

·      Manage, prioritize and plan own work queue and deal with tickets within the set SLAs.

·      Share technical knowledge with users and to provide basic training on systems and applications

Following in-depth diagnosis, escalate to 3rd party supplier support where applicable.

·      Provide support, training and be an escalation point for 1st/2nd line colleagues.

·      Manage, prioritize and plan own work queue and deal with tickets within the set SLAs.

·      Share technical knowledge with users and to provide basic training on systems and applications

͏

͏

͏

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »