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Title:  Problem and Knowledge Management

Requisition ID:  62802
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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3-5 years of experience in Problem & Knowledge Manager

•  ITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management.

•  Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIR’s, producing RCA’s

•  Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc.

•  Experience in defining processes and driving their maturity & providing delivery in multi-tower environments.

•  Ensuring that all Service Towers interface into the overarching process framework & removal of SILO’s

•  Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process

•  Be responsible for maintaining a Problem Management Database including a Known Error Database

•  Review & approve the knowledge article 

•  Coordinate with the technical teams to get the KB (Knowledge base) article update

 

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Mandatory Skills: Process Advisory .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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