Job Description

Content moderators review the user-generated content to remove offensive, inappropriate and harmful content found on the internet based on the policies and guidelines of the workflows.

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Roles and Responsibilities: 

- Enforce account’s policy guidelines while reviewing complaints from the account’s online community.

- Looking for spam within platform and complete video review for removal from the platform

- Deliver excellent customer service and ensure customer satisfaction in transactions

- Ensure accurate documentation of each transaction

- Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution

- Escalate transactions to proper parties following proper protocols

- Ensure compliance to all company policies and procedures

- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

- Keep all company information which includes customer information confidential and secured

Qualifications:

- Completed at least 2 years in college (passed 60 college units)

- Experience in similar role may be required in specific programs with varying years of experience

- Open to freshers

Mandatory Skills:

- Customer service orientation

- Excellent English communication skills (verbal and written) with neutral accent

- Exceptional problem-solving and analytical abilities. Strong leadership, organization, communication, interpersonal, and teamwork skills

- Familiarity with Internet technologies and related policy and regulatory environments

- Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

Additional Skills:

- Teamwork

- Reasonable analytical skills

- Situation handling skills

- Good motivational fit (job, organization, location)

- Willing to work on shifting schedules, graveyard shift, holidays or rest days as may be required by business exigencies