Job Description

Join Wipro Philippines Inc as a Customer Service Representative!

As a critical member of our team, you will be the first point of contact for our customers. Your role will involve professionally managing incoming calls, where you will resolve customer inquiries and issues efficiently. We are looking for individuals who are not just problem solvers but also passionate communicators dedicated to fostering a positive experience for every caller.

Your responsibilities will encompass:

• Active Listening: Attentively understand customer needs and demonstrate empathy to build genuine connections.
• Product Knowledge: Maintain a comprehensive understanding of our client's offerings to provide informed assistance.
• Call Management: Punctually resolve issues while maintaining a professional demeanor, ensuring that every interaction is pleasant.
• Documentation: Accurately document customer interactions and maintain detailed records in our call tracking systems.
• Performance Goals: Meet and exceed contractual Key Performance Indicators (KPIs) to contribute to the overall service excellence.
• Continuous Improvement: Engage in activities aimed at enhancing customer satisfaction and operational performance

Qualifications:

• • At least High School Graduate/K12 Graduate
  • Min. of 6 mons of customer service experience
  • Strong verbal and written communication skills
  • Excellent listening skills
  • Ability to handle customer inquiries and complaints professionally
  • Good problem-solving and analytical skills
  • Proficiency in basic computer applications and typing
  • Ability to work in a fast-paced environment
  • Willingness to work in shifting schedules

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Key Competencies Required:

• Client Centricity: Ability to prioritize the customer’s needs and advocate for their interests.
• Passion for Results: A drive to achieve measurable outcomes and continually improve performance.
• Execution Excellence: Consistently deliver high-quality results through effective planning and execution.
• Collaborative Working: Foster a team-oriented environment to maximize group effectiveness.
• Learning Agility: Demonstrate a commitment to personal and professional growth in a dynamic workspace.
• Problem Solving & Decision Making: Navigate complex scenarios with thoughtful solutions that benefit both the customer and the company.
• Effective Communication: Convey ideas clearly and persuasively, ensuring mutual understanding in all interactions.

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About Wipro Philippines Inc:

We are a forefront player in the business process services sector with a commitment to transforming businesses through technology and innovation. Our inclusive culture fosters creativity and encourages our employees to shape their own career paths while developing skills that align with future trends.

By joining us, you will be part of a passionate team dedicated to delivering outstanding service and solutions that change the way our clients operate. At Wipro, we value both our employees and the clients we serve, ensuring that we work tirelessly to create meaningful experiences.

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Internal Description:

Reinvent your world at Wipro! We are on a mission to lead in digital transformation while keeping a strong focus on our people. As a Customer Service Representative, you are essential to our strategy and success.

We invite applicants from all backgrounds, especially encouraging individuals with disabilities to apply, as we believe diversity drives innovation and creativity within our organization.

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Apply Now!

Wipro Philippines Inc is excited to meet individuals who are ready to take on new challenges and grow with us. If you are driven, curious, and eager to support our commitment to excellence in customer service, we invite you to apply. Together, let’s shape the future of customer engagement!

Your journey towards profound career reinvention begins here!