Introduction: 

Servaada, a Wipro company is looking for a Compliance Monitoring Manager with previous experience of compliance monitoring for retail investments or pensions. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our financial outsourcing services.

About Servaada, a Wipro company: 

Servaada is a separate legal entity, authorised by the FCA and has been set up by Wipro to provide regulated outsourcing services within the Financial Services industry.

Our clients are leading providers for pension schemes and investment platforms. Servaada will be providing business and technology process outsourcing services and an end to end front and back-office operations support. 

Your Benefits: 

As a Compliance Monitoring Manager, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Responsibilities

As a Compliance Monitoring Manager you will:

• Contribute to the design of an annual monitoring plan to ensure all areas covered in frequency as to both regulatory expectations and client requirements
• Work proactively to identify control gaps and weaknesses, determine root cause, and escalate and propose viable solutions to the risks and weaknesses identified, working to mitigate risk
• With the support of the Head of Compliance Monitoring, agree action plans with the business as a result of monitoring work and; follow up with the business to ensure identified risks are adequately mitigated and closed in line with agreed action plans and for evidencing and recording rationale for closure. Highlight any delivery concerns
• Provide input into the annual Compliance Risk Assessment Process to inform the annual Compliance Monitoring Programme and actively keep compliance risks under review
• Make or assist with the delivery of relevant reporting and MI to inform Management of the compliance risks and their status. This includes supporting the Head of Compliance with information for reports to Servaada’s Risk and Compliance Committee, the Board and its clients as required
• Monitor regulatory developments and maintain an up-to-date knowledge of current issues and future trends and their likely impact on the company’s risk profile and activities
• Work with the Compliance Team in the establishment of adequate in-house controls and compliance procedures and contribute to compliance processes by identifying areas for improved adherence to regulatory requirements
• Ensure departmental logs and the Compliance Monitoring Programme are maintained and up to date and that they are appropriately risk rated in line with the process
• Work independently while establishing solid relationships with the business
• Champion a positive and effective compliance culture within Servaada and Wipro, helping the business to manage compliance risks effectively within their respective areas of responsibility
• Maintain an independent mind-set taking an impartial and objective view of internal practices, whilst maintaining good relationships that permit constructive and valued challenge
• The area of work involves a high degree of accuracy, integrity and independence as well as the ability to work well within a small team environment. We take pride in our customer centric culture of good order, and you will share our core values
• Support Head of Compliance Monitoring to manage, mentor and train UK team & offshore Team

Mandatory Skills

• Previous experience of compliance monitoring (or external or internal audit if also covered regulatory requirements) of retail investments (and willing & able to quickly pick up pensions aspects if not covered before)
• Previous staff management experience including allocation of resources

Desirable Skills & Knowledge

• Expert regulatory knowledge and then how regulation applies across relevant business activities and oversight of such
• Ability to work without supervision and under pressure
• Efficient and well organised
• Strong communication skills both written and verbal
• Credible and assertive manner
• Discretion, tact and resilience
• Professional manner with the ability to influence and persuade
• They must be a skilled communicator and able to deal with a wide variety of internal stakeholders and financial regulator

Application of Individual Conduct Rules

Standard of conduct is reasonable under all circumstances relating to

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct

Join our team as a Compliance Monitoring Manager and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for monitoring, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.

Equal Opportunities: 

Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.