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Title:  Administrator - L2

Requisition ID:  75285
City:  San Antonio
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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Location : San Antonio Texas. Must be willing to work from office.

 Minimum of two to three years of direct PC and Laptop hardware service experience. The tech will also have basic knowledge of network devices.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

• Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones, Apple devices and MAC OS. 

• Experience with Anti-spyware and Anti Virus Software, SCCM 

• Basic Knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN and RDP. 

• Expert in Installing and troubleshooting desktop applications, MS office, O365, Outlook, Skype, basic applications etc. 

• Installation of the windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment 

• Installation and troubleshooting printer, Scanner etc end user devices 

• Smart hand support includes L1 activities for Server and Network 

• Keep track of asset transactions and inventories up to date 

• Address user tickets regarding hardware, software and networking •

• Walk customers through installing applications and computer peripherals 

• Guide users with simple, step-by-step instructions 

• Conduct remote troubleshooting 

• Test alternative pathways until you resolve an issue 

• Customize desktop applications to meet user needs 

• Record technical issues and solutions in logs 

• Follow up with clients to ensure their systems are functional 

• Report customer feedback and potential product requests 

• Help create technical documentation and manuals 

• Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support. 

• Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management. 

• To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.). 

• Perform daily health check, Standby and support for Meeting Room’s Audio & Video devices 

• Must accurately record, update and document requests using the IT service desk system

• Professionalism when resolving service delivery and client issues in a timely manner 

• Determine the best solution based on the issue and details provided by customers. 

• Identifying and escalating business and technical challenges as appropriate and in a timely manner 

• Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time. 

• Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed. 

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Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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