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Title:  Social Listening, Sr Analyst - Remote

Requisition ID:  84576
City:  Seattle
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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We are looking for a strategic and experienced Social Listening Senior Analyst to join the Designit team supporting Microsoft Cloud Marketing’s Blog and Social programs. This high-performing team manages over 100 social channels and 20+ marketing blogs targeting developers, IT professionals, business leaders, and SMBs. They publish over 2,600 posts monthly across platforms, promoting 170+ products like Azure, M365, Teams, Power BI, and Dynamics 365.

As the Social Listening Sr Analyst, you'll lead the Community Management social listening strategy, delivering actionable insights to guide marketing, brand, and business decisions across the Cloud portfolio.

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What You'll Do

Strategy & Leadership

  • Develop and execute a holistic social listening strategy aligned with Microsoft Cloud’s business goals.

  • Define KPIs, benchmarks, and goals to measure success and impact.

  • Collaborate with marketing, product, and business teams to integrate insights into decision-making.

Social Media Monitoring & Analysis

  • Use Sprinklr’s Modern Marketing, Research, and Engagement modules to monitor and analyze brand, product, and competitor mentions.

  • Track trends, sentiment, and audience engagement across social platforms.

  • Produce regular performance reports and executive-ready summaries with insights and recommendations.

Consumer & Competitive Insights

  • Translate listening data into actionable consumer insights to shape campaigns, product strategy, and CX improvements.

  • Benchmark Microsoft Cloud’s presence and engagement against competitors.

Stakeholder Engagement

  • Partner with internal stakeholders to identify listening goals and deliver strategic support.

  • Present complex data clearly to senior leaders and guide strategic recommendations.

Innovation & Best Practices

  • Stay current on the latest tools, technologies, and trends in social listening and media analytics.

  • Continuously improve methodologies and reporting frameworks.

  • Provide thought leadership around social strategy and insights application.

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What You Bring

  • 5+ years in social media analytics, market research, or a related field; 2+ years in a leadership or strategic role.

  • Proven expertise with Sprinklr (Research, Engagement, Marketing modules).

  • Strong analytical and critical thinking skills; capable of turning complex data into clear insights.

  • Experience managing or influencing cross-functional teams in a fast-paced environment.

  • Excellent communication and presentation skills with executive presence.

  • Deep understanding of platform algorithms, social trends, and performance metrics for LinkedIn, Twitter, Instagram, and Facebook.

  • Familiarity with Microsoft tools: SharePoint, PowerPoint, Excel, Teams, and Outlook.

  • Solid grasp of digital marketing principles and competitive landscapes in B2B tech.

Compensation Data

Compensation: $100000 to $110000 per annum

Mandatory Skills: Social Media .

 

Experience: 5-8 Years .

 

Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.


Nearest Major Market: Seattle

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