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JOB SUMMARY

The Account Executive (AE) is a customer-oriented leadership role that provides oversight and accountability for service delivery excellence and contract compliance across the Wipro Affordable Care Act (ACA) and/or Commercial Group practice and clients with an overarching mission to ensure a positive and meaningful customer experience. The AE must be an active collaborator across the entire organization. The AE will manage an account or portfolio of accounts, with responsibility for overall health of the account(s) and customer relationships. The AE develops relationships with leadership groups in different functions in order to collaborate and make informed decisions to foster service excellence, customer satisfaction and profitable growth.

Qualification:

• Excellent written and verbal communication skills.
• Excellent presentation skills across a continuum of audiences ranging from individual contributor to executive.
• Broad knowledge of the healthcare industry, business practices, trends and developments.
• 10+ years experience in, and in-depth knowledge of commercial and government health plan administration.
• 10+ years in commercial group health plan administration, with specific experience in enrollment, billing and customer service / call center operations. Claims other back-office functional experience is a plus.
• 10+ years of experience in a customer facing leadership role within a professional services or consulting organization
• Experience interfacing at all levels internally, with clients and external partners required.
• Adept in planning, influencing, leading change, working in a fast-paced environment, and multi-tasking skills required.

EDUCATION REQUIREMENTS

• Bachelor’s Degree. Advanced Degrees preferred.

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