Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Travel & Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

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The skills & experience you need:

· Fluency in English and Italian;

· At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;

· Very good analytical and problem-solving skills;

· Numerical competencies;

· Customer-oriented;

· Ability to adhere to TAT and timelines;

· Attention to detail;

· Active listening combined with excellent written and verbal communication competences;

· Knowledge of T&E (Travel & Expense) or Finance domains.

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What you'll be doing:

· T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;

· Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;

· Ensures that the phone/chat line is open at the beginning of the work program;

· Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;

· Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;

· Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;

· Ensures a structured and high-quality communication related to the open cases;

· Creates tickets to the IT support team whenever necessary.

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Benefits for working with us:

· Competitive salary with attractive set of social benefits:

ü Private Pension Plan;

ü Monthly Benefit budget;

ü Medical insurance;

ü Life insurance;

· Christmas bonus;

· Childbirth allowance;

· Relocation package for candidates willing to relocate;

· Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

· Personal development in a multinational working environment through nice extracurricular activities with the team;

· Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

· Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

· Extra annual leave days depending on tenure within Wipro;

· BOOKSTER opportunities;

· Nice designed and central business office;

· Fruits, coffee and tea on the house;

· Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;

· Employee Assistance program;

· Employee Referral Program with attractive incentive schemes

· The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.