Title: Site Reliability Engineer
Job Description
Job Title: Mid SRE with Kubernetes
With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!
Location and Work Mode: Warsaw, Poland (Hybrid)
Type of Employment: Contract of Employment or B2B employment
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Roles and Responsibilities:
• Prime responsibility of this team is to make sure that environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.
• We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.
• As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.
• We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.
• If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.
• As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).
• We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team
Experience and Mandatory Skills:
• Engineering degree in IT or Computer Science
• Having 5+ years of IT experience with expertise in Application Support experience preferably Java application support
• Good experience in Production support and managing production incidents on a large enterprise application’s
• Experience in managing Java apps, understanding of JVMs etc.
• Experience in Trouble shooting, Debugging
• Ability to troubleshoot production issues by going through logs at multiple layers
• High level of Unix command expertise
• Expert level SQL knowledge to analyse the data, understand/troubleshoot certificates (root, intermediate, client)
• Experience in monitoring tools like Splunk
• API troubleshooting through postman, and other tools
• Experience in troubleshooting the incidents and ITIL process (Incident and Change management)
• Ability to work as team player
• Good written and communication skills
• Punctual to office time and work
• Great with problem solving and troubleshooting
• Ability to effectively prioritize and coordinate
• Ability to learn fast and implement latest technology trends in the industry
• Good understanding of CI/CD technologies.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office
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Deliver
No. | Performance Parameter | Measure |
1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
3. | MIS & Reporting | 100% on time MIS & report generation |
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.