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Title:  Desktop Support Technician

Requisition ID:  77258
City:  Worcester
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Work Location: Worcester, MA (Onsite)

 

Job Description:

  • Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues
  • Document and assess IT Desktop Configurations as they relate to company polices
  • Perform regularly required maintenance of desktop applications and hardware systems as required.
  • Deploy PC’s and all peripherals as requested
  • Image PC’s as specified by Reliant / client process.
  • Test connectivity and functionality of installed device
  • Provide timely and accurate support to all desktop user's
  • Trouble shoot and resolve user issue
  • Escalate issues as needed
  • Request Assistance from other IT Departments as needed
  • Assist other IT Departments as requested Gather end user requirement
  • Gather and compile information from vendors, business owners, and / or other IT staff, as assigned
  • Follow Established policies, procedures, and documentation guideline
  • Performs other duties as required
  • Develop and maintain security procedures
  • Complies with health and safety requirements and with regulatory agencies such as DPH
  • Complies with established departmental policies, procedures, and objectives
  • Performs other similar and related duties as required or directed
  • Regular, reliable and predicable attendance is required.

 

Required Skills:

  • 2 - 5 years of experience supporting enterprise solutions (Healthcare clients preferred
  • Management Information Systems, or other related field, or equivalent professional experience
  • CompTIA A+ Certification preferred
  • Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired
  • Familiarity with web-based and client/server application concepts
  • Excellent Written and Oral Communication Skills

 

Wipro is an Equal Employment Opportunity employer and makes all employment and employment related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Expected annual pay for this role ranges from $45,000 to $1,10,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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