Overview

Digital Workspace Service Desk is a unique learning-integrated program which offers students a chance to build a remarkable career with Wipro, while pursuing their higher education in EPGDBM (Executive Post Graduate Diploma in Business Management) from a premier educational institution in India, sponsored by Wipro. Key features & eligibility details of the programme have been listed below, kindly go through the same.

Wipro is taking steps to prevent fraudulent agencies from issuing fake offers letters by introducing digitally signed offer letters for campus recruits. Offer letters will also contain the candidate’s photograph. The Wipro technical campus offer letters can only be downloaded by the respective candidates through the Wipro portal and will not be sent by courier or email.

Eligibility Criteria

Education

  • 10th Standard: 50% or above
  • 12th Standard: 50% or above
  • Graduation: 50% or 5.0 CGPA above as applicable by the university guidelines
  • Admission into EPGDBM degree will be subjected to the prevailing criteria and conditions as defined by the UGC Guidelines at the time of enrollment

  • Note:
  • 10th, 12th & UG aggregate percentage should be the sum total of marks obtained against the maximum marks in all subjects in all semesters.
  • Selective subjects or marks on the marksheet should not be considered to calculate aggregate percentage.

Year of Passing

  • 2021 ONLY
  • Maximum of 3 years of education gap is allowed between 10th and Graduation.
  • No Gaps are allowed in Graduation period. Graduation should be completed within 3 years from the start of the Graduation.

Qualification

  • BCom., BBA, BBM, BMS, BA and BSc economics Only
  • No MBA

Other Criteria

  • Only Fulltime courses. No Part-time or Correspondences or Distance learning education in either 10th or 12th or Degree. Graduation should be recognized by the Central/State Government of India.
  • No standing Arrears or backlogs at the time of selection process.
  • Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country.
  • Bhutan and Nepal Nationals need to submit their citizenship certificate.
  • Candidates who have participated in any selection process held by Wipro in the last three months are not eligible.

Job Description

  • Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web.
  • Excellent communication skills required as you will work in International Voice Support.
  • Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
  • Responding in a timely manner to service issues, request, and take care of the complete operations.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Provide support, including procedural documentation & relevant reports.
  • Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Stipend

    1st year Stipend - 15000 BASE + 488 ESI per month
    2nd year Stipend - 17000 BASE + 553 ESI per month
    3rd year Stipend - 19000 BASE + 618 ESI per month

Service Agreement

    On joining, candidates would be required to sign a service agreement for 36 months

Selection Process

  • Preliminary Screening
  • Technical Interview
  • HR Interview

It will solely be at the discretion of Wipro to permit / restrict participation of any candidate, whether eligible or not, in the selection process of DWSD 2021.

Disclaimer The parameters and procedure of selection solely depend upon Wipro's discretion. Wipro is not liable to disclose any information at any stage of the selection process. Wipro also reserves the right to roll back any provisional offer if the provisionally selected candidate does not meet the specified conditions which are prerequisite to being boarded. Wipro also reserves the right to hold any provisionally candidate liable if he/she is proved to be involved in any illegal activity for instance: misrepresentation, fraud, production of illegal documents etc.

Wipro has not empaneled any third party for conducting recruitment drive, requisite training, collecting fees or any other processes as envisaged under this program. Also, it is to be noted that Wipro does not charge any fee at any stage of this program. Likewise, only those registrations stand valid which are made at Wipro's official recruitment website. Any communication claimed to be made on Wipro's behalf by any third party are to be considered as misrepresentation and an attempt to defraud and therefore, the same should be ignored. Wipro does not hold any responsibility towards such unauthorized communication made or believed by any.

Candidates who indulge in any kind of malpractices or utilize unfair means to clear the selection process, shall be disqualified/terminated, as the case maybe.

For any queries/clarifications, please reach out to manager.campus@wipro.com using the subject line 'DWSD-2021', the same will be responded within 3 working days