Job Description
Job Title:  ACCOUNT DELIVERY HEAD (ADH) L2
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  8/18/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

Role Purpose
The purpose of the role is to drive and improve  delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.
 

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Do

  • Delivery Management
    • Ensure seamless delivery of projects in a Mega – Gamma/ Key Growth Account 
      • Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement 
      • Ensure 100% compliance to Project SLA’s, information security protocols etc (all customer’s contractual obligations)
      • Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
      • Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost 
      • Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
      • Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement
      • Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
      • Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects

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  • Client Relationship Management
    • Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business 
    • Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
    • Identify and close early warnings on a project to avoid any customer escalations 
    • Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account  
    • Design, monitor and share account performance dashboards/ reports with the clients periodically
    • Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization  
    • Share Wipro’s capability and initiatives that may support/ fulfill customer’s needs
  • Delivery governance across the accounts/ projects
    • Review MIS and reports to monitor and track overall project/ account delivery management
    • Conduct periodic reviews with the team (DM’s/PM’s) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects 
    • Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
    • Review and monitor revenue allocations/ realization to avoid OB revenue leakage
    • Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks

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  • Enable revenue growth of an account within a vertical 
    • Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning 
    • Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue  
    • Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account
    • Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate  
  • Operational Excellence
    • Automation Focus 
      • Drive automation charter and related initiatives in an account 
      • Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customer’s business forward
      • Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
    • Innovation Focus
      • Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters 
      • Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth 
      • Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR
    • Drive and deploy Knowledge Management across the account
      • Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account
      • Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings 

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  • Capability Development and Talent Pipeline Creation
    • Demand forecasting in line with business requirements 
      • Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects
      • Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
    • Lead upskilling initiatives across the account
      • Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the account
      • Partner with competency group and talent transformation team to drive upskilling initiatives within an account
      • Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees
      • Drive towards 100% mandatory training compliance for the target population within an account
      • Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
      • Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP
    • Fresher engagement program
      • Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)

Job description – Enterprise Legal Management Solutions

LOB

Knowledge Services

PREFERRED SECTOR/INDUSTRY

Legal and Compliance

DESIGNATION

Delivery Head – Legal Outsourcing Services

QUALIFICATION

Bachelor of Laws (LLB)

JOB LOCATION

Pune/Gurgaon

EXPERIENCE REQUIRED

13+ years

Job Level

C2

Open Position

1

 

We are looking for a seasoned legal services leader to head the Enterprise Legal Management Solutions delivery. This role is responsible for leading end-to-end service delivery and working closely with practice and solutions team across ELMS accounts, with accountability for growth, client satisfaction, revenue and gross margin performance. The role requires deep understanding of the legal and compliance landscape across contracts management, regulatory compliance, corporate secretarial services, litigation management and related legal operations domains, along with the ability to ensure delivery excellence at scale and liaison with solutions teams to build market-relevant offerings

 

JOB RESPONSIBILITIES

The role shall encompass strategic, commercial and practice leadership responsibilities including, but not limited to, the following:

SERVICE DELIVERY MANAGEMENT

  • Own end-to-end service delivery for the practice, with accountability for delivery quality, client satisfaction, governance and consistent execution across all legal outsourcing engagements.
  • Responsible for revenue growth and margin improvement within new and existing accounts. Drive delivery-led growth within existing accounts by identifying opportunities to cross-sell and up-sell.
  • Establish and oversee delivery governance, resource planning, productivity, risk management and service level adherence to ensure scalable and efficient operations across accounts.
  • Partner with quality and transformation teams to drive continuous improvement, standardization and service innovation while maintaining strong control over transition, stabilization and ongoing account performance.
  • Identify and induct AI and GenAI solutions within existing engagement to deliver process efficiency and cost savings to customers

PRACTICE / SOLUTION DESIGN

  • Work closely with Presales, Practice and solutions teams towards driving the overall practice strategy for Enterprise Legal Management Solutions, including market positioning, growth priorities, capability development and go-to-market plans across contracts management, regulatory compliance, corporate secretarial services, litigation management and allied legal outsourcing services.
  • Provide leadership for solutioning and RFX responses by shaping client-centric operating models, defining scope, commercial constructs, implementation approaches and value propositions for complex legal outsourcing engagements.
  • Build strong relationships with senior client stakeholders and internal leadership teams, and collaborate across sales, pre-sales, delivery, finance, legal, operations and vertical teams to accelerate growth and execution excellence.

 

DESIRED SKILLS & COMPETENCIES

  • 13-15 years of relevant experience in service delivery management within legal services, legal outsourcing or legal operations, with leadership responsibility for building and scaling practices or business lines.
  • Strong domain experience in one or more of the following areas: contracts management, regulatory compliance, corporate secretarial services, litigation management, legal operations and related enterprise legal support functions.
  • Demonstrated experience in owning business growth metrics such as order book, revenue and gross margin, with the ability to balance strategic growth with operational and financial discipline.
  • Strong ability to engage with senior client stakeholders, lead solution discussions, shape proposals and present complex legal outsourcing solutions in a compelling and commercially sound manner.
  • Proven ability to collaborate with sales, pre-sales, finance, legal, quality, operations, technology, account and delivery leadership teams to develop, transition and scale business solutions effectively.

 

  • Good understanding of legal technology, contract lifecycle management platforms, automation and AI-enabled solutions relevant to enterprise legal and compliance functions.
  • Strong strategic thinking, analytical ability and problem-solving skills, with the ability to translate market insights into scalable business opportunities.
  • Strong people leadership skills with the ability to build, mentor and inspire high-performing teams in a dynamic and matrixed environment.
  • Strong execution focus with the ability to lead complex, timeline-driven initiatives while maintaining quality, governance and client satisfaction.
  • Experience working with technology and transformation teams to design digital, automation or AI-led legal service solutions will be an added advantage.

 
Information at a Glance

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