Job Description

Lead end-to-end delivery of Basemap Operations, a specialized workflow responsible for curating, annotating, and labeling buildings, structures, and objects across indoor and outdoor environments. The role demands a leader who combines deep domain understanding with strong operational governance, structured project management, and the ability to deliver predictable quality at scale.

Key Responsibilities

 Basemap & Geospatial Domain Leadership

• Lead large-scale geospatial data curation, feature identification, object classification, annotation, and labeling operations.
• Demonstrate understanding of indoor and outdoor mapping, building footprints, spatial attributes, and object-level data quality.
• Manage complex workflows involving ambiguous features, evolving annotation guidelines, and judgment-intensive labeling decisions.
• Establish process to improve annotation accuracy, consistency, throughput, and operational scalability.
• Translate changing business requirements into clear workflows, SOPs, training requirements, and quality controls.
• Establish robust governance across delivery, quality, productivity, capacity, compliance, and process adherence.
• Implement preventive controls, operational audits, early-warning indicators, and structured escalation mechanisms.
• Drive disciplined RCA, CAPA, and closure-effectiveness validation for recurring defects and delivery failures.
• Ensure accountability across managers, team leads, quality teams, and supporting functions.
• Own workflow transitions, new process launches, operational improvements, and cross-functional initiatives.
• Develop integrated execution plans covering milestones, dependencies, resources, risks, and deliverables.
• Maintain structured RAID logs, action trackers, and change-control mechanisms.
• Establish quality-by-design practices and preventive quality controls throughout the annotation lifecycle.
• Analyze defect patterns, labeling inconsistencies, and process deviations to identify systemic improvements.
• Drive calibration, guideline adherence, feedback loops, and continuous learning.
• Leverage analytics, automation, and process improvement methodologies to increase productivity and reduce rework.
• Own delivery commitments and establish transparent, proactive communication with client stakeholders.
• Build stakeholder confidence through data-backed insights, reliable execution, and timely risk escalation.
• Develop capable operational leaders with strong domain judgment, governance discipline, and problem-solving skills.
• Build a culture of ownership, accountability, and continuous improvement.

Mandatory

• 16+ years in technology-enabled operations, including significant experience managing large-scale delivery teams.
• Strong exposure to geospatial data operations, digital mapping, spatial data annotation, image-based labeling, or related data curation services.
• Expertise in RCA, CAPA, operational risk management, and process control.
• Strong analytical, stakeholder management, and executive communication skills.

Preferred

• Experience with Maps, GIS platforms, indoor mapping, building/object annotation, or similar geospatial programs.
• Exposure to annotation tools, quality sampling methodologies, and human-in-the-loop AI/ML operations.
• PMP, PRINCE2, Lean Six Sigma, or equivalent experience.

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