Job Description
Role Purpose
The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.
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Areas of responsibility
Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.
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Key Responsibilities
Process PO and Non-PO invoices accurately and within SLA.
Perform 2-way and 3-way matching (PO, Goods Receipt Note, Invoice).
Review and validate invoices for compliance and accuracy.
Handle vendor queries related to invoices, payments, and discrepancies.
Process credit notes, debit notes, and payment requests.
Support vendor account reconciliation and statement reconciliation.
Monitor aged invoices and follow up on pending approvals.
Assist in payment processing and month-end closing activities.
Maintain vendor master data and ensure data accuracy.
Ensure adherence to internal controls, audit requirements, and compliance policies.
Prepare MIS reports and productivity trackers.
Coordinate with procurement, finance, and business teams to resolve issues.
Support continuous process improvement and automation initiatives.
Required Skills
Procure-to-Pay (P2P) Operations
Accounts Payable (AP)
Invoice Processing
Vendor Management
Purchase Order (PO) Management
Vendor Reconciliation
Payment Processing
Three-Way Matching
Month-End Close Activities
MS Excel (VLOOKUP, Pivot Tables, Reporting)
ERP Systems (SAP, Oracle, Ariba, Coupa, etc.)
Problem Solving and Analytical Skills
Communication and Stakeholder Management
Mandatory Skills: Quality .
Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.