Job Description
The Site Services Technician is responsible for supporting day-to-day lab operations, device lifecycle management, and infrastructure support. This role ensures high service quality, operational efficiency, and compliance with established processes and standards.
Key Responsibilities
- Execute rack-level deployments, decommissions, and hardware installations (servers, networking, lab equipment)
- Manage asset lifecycle activities including intake, imaging, validation, tracking, and retirement
- Maintain CMDB/data accuracy and support audit/compliance requirements
- Perform troubleshooting and break-fix activities for lab infrastructure and devices
- Support customer requests, service engagements, and lab readiness activities
- Coordinate with cross-functional teams for project delivery
- Ensure adherence to safety, security, and operational procedures (OHS, PPE, site policies)
- Contribute to process improvements, runbooks, and standardization efforts
- Assist in data validation, reporting, and operational dashboards
Required Skills & Qualifications
- Strong understanding of data center/lab operations and hardware handling
- Experience with asset management tools (ServiceNow, CMDB or equivalent)
- Basic networking and server hardware knowledge
- Ability to follow SOPs and maintain high data accuracy
- Strong coordination, communication, and problem-solving skills
- Familiarity with safety and compliance practices in lab/data center environments
Preferred Qualifications
- Experience supporting large-scale deployments or migration projects
- Exposure to automation/tools (Power BI, Kusto, scripting, AI-driven improvements)
- Prior experience in Microsoft DataCenters/Labs or similar environments
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The expected compensation for this role ranges from $25,000 to $50,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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