Job Description
Job Title:  ADMINISTRATOR L2
City:  Kuala Lumpur
State/Province:  Kuala Lumpur
Posting Start Date:  5/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Role Overview

The Data Centre Operations & ICC Administrator is responsible for ensuring the availability, stability, and compliant operation of Data Centre (DC) and Integrated Command Centre (ICC) services. The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA compliance across multiple Data Centre locations.

 

Key Responsibilities

· Oversee day-to-day DC and ICC operations to ensure high availability and service continuity.

· Monitor ICC alerts and ensure timely escalation to the appropriate resolver teams.

· Ensure monitoring platforms (BMC / TrueSight, ICC tools, JMS backend) are always operational.

· Coordinate operations delivery with vendors, including parts delivery, replacements, and validation.

· Manage DC facilities activities, including inspections, reporting, power checks, cabling, and monthly testing in coordination with Chargemen.

· Ensure DC availability and compliance with contractual SLAs, validated through monthly ARC reports.

· Manage JMS reporting and ensure timely submission of operational and financial reports to Finance, including confirmation with PBB, Postpaid, eBay, and MBB teams.

· Maintain CMDB accuracy, including updates for server decommissioning and validation using approved trackers.

· Coordinate server decommissioning by confirming non-usage with customers and system owners prior to execution.

· Maintain updated DC layouts for all Data Centres and submit for SLA and governance approval.

· Support operational and audit requirements and submit reports to customers and stakeholders when required.

· Manage DC/ICC SOPs, conduct regular site visits, and ensure operational discipline.

· Supervise DC and ICC staff, provide backup coverage, and train new team members on monitoring and procedures.

 

Skills & Competencies

· Strong understanding of Data Centre operations and ICC monitoring environments.

· Hands-on experience with enterprise monitoring tools (BMC / TrueSight, ICC platforms, JMS).

· Excellent coordination skills across vendors, facilities teams, and technology towers.

· High attention to detail with strong documentation and audit discipline.

· Ability to operate effectively in SLA-driven, high-availability environments.

 

Experience & Qualifications

· 4–7 years of experience in Data Centre Operations, ICC, or Infrastructure Operations roles.

· Experience in large enterprise or telecom Data Centre environments preferred.

· Exposure to SLA management, CMDB, audits, and facilities coordination.
Mandatory Skills: IT Operations Management .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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