Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  1/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Account Name – UBS

Location - Pune(Client Office - 3 days)

Address - UBS Business Solutions (India) Private Limited 5th - 8th Floor, Tower-A, EON, Kharadi SEZ, Phase-II,

S. No. 72, Kharadi, Pune-411014. Maharashtra)

WO Value – 200k

Minimum Experience - 6 to 7 years relevant

 

Key Responsibilities:

  • Administer and configure ServiceNow modules based on the situation.
  • Coordinate and execute release management activities, ensuring compliance with organizational standards.
  • Monitor platform performance and implement optimizations for stability and scalability.
  • Should apply the patches & Data Management (Archival policies, audit policies )
  • Collaborate with cross-functional teams to resolve issues and enhance workflows.
  • Performance Tuning of the entire platform

There are 4 streams, based on the candidate they will put them on any streams.

  1. Release and Environment Management
    1. Taking care of Deployment and release activities
    1. Ensuring the platform up and running without any performance issues
  1. Operations
    1. Taking care of working on INCs submitted by the clients
    1. Analyzing the PROD issues and addressing them
    1. Actively engaging with customers for all the issues & fixes
  1. Product Management
    1. Involved in upgrade activities & co-ordinating with Engineering team 
    1. Apply patches on the plugins and applications
    1. Performance & Tuning
  1. SRE Automation
    1. This needs more technical expertise as they want to analyze the existing platforms and automate wherever required
    1. Provide innovative solutions on automating the daily tasks
      1. Like Cloning automations
      1. Data cleanups
      1. Improvements on Data management (Especially on import sets )

 

 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: ServiceNow - System Administration .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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