Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  3/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Account Name - T mobile

Location - PAN India

WO value- 220k

As the ServiceNow Product Owner you are responsible for defining and communicating the ServiceNow product vision and delivery roadmap. You will partner with the ServiceNow product family owners, process owners and IT leadership to inform the product vision, backlog prioritization and delivery releases. You are responsible for the product life cycle of the ServiceNow platform including the conception of new modules, product upgrades, 3rd party integrations and module replacement when appropriate. You will also be responsible for leading the implementation and instilling modern software engineering and deployment techniques. 

Key Responsibilities 

  • Lead the creation and execution of strategy for tooling with ServiceNow
  • Defining roadmap and product capabilities to fill gaps and build tool adoption
  • Liaison between development team and stakeholders for engineering and end user enablement
  • Translate product features into well-defined requirements in appropriate Epic -> Feature -> User Story format
  • Continuous refinement and management of work across stakeholders and leadership
  • Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions
  • Collects information to determine, document and agree with customer requirements for the ServiceNow platform
  • Provide ServiceNow platform and technical expertise
  • Create High Level Design and technical solutions for ServiceNow implementation
  • Develop ServiceNow solutions to support best practice processes to deliver clients business requirements independently
  • Creates workflow and web prototypes for client engagements
  • Develop integration components, while being well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
  • Proficient in ServiceNow Configuration and customization (Workflow, UI, client scripts, business rules, etc.)
  • Administer and troubleshoot issues with ServiceNow instances.

Required Skills and Qualifications

  • ServiceNow Expertise: Deep knowledge of platform capabilities (e.g., ITSM, HRSD, CSM).
  • Agile Methodology: Experience working in Agile/Scrum environments.
  • Communication: Strong ability to translate complex technical concepts into business-friendly language.
  • Experience: Proven experience in a Product Owner or similar functional role, typically requiring 3-7+ years of experience.

Certifications: ServiceNow Certified Application Developer or Certified Implementation Specialist certifications are frequently required or highly preferred

 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: ServiceNow - IT Business Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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