Job Description
Mandate Skills:-
1. ECS / ObjectScale (EX560) Object Storage Expertise
- Object Storage Migration & CAS Transition Experience
3. Operational Support & Troubleshooting
4. Security Compliance & Capacity Management
· rate : 110K/M
· Location : Bangalore
ECS/ObjectScale(EX560) generation updates and migrations, leveraging prior ECS/object storage experience to assist the overall refresh across regions; the actual data-migration execution will be performed by Dell Professional Services.
• Make CAS-related changes: updating connection strings/IPs to new ObjectScale nodes, coordinating CAS cutovers, and tracking application readiness and cut-over status.
• Assist Dell Professional Services by handling internal DB-side tasks around migrations (follow-up with app owners, scheduling, dependencies), while PS owns the core data-migration tooling and execution.
• Perform CAS data and configuration move so existing CAS information and workloads are cleanly transitioned off ECS and onto ObjectScale, enabling safe retirement of legacy ECS nodes.
• Provide object-storage day 2 operational services: monitor cluster health (nodes, disks, capacity, protection state), perform basic performance troubleshooting and incident triage, handle ad-hoc queries on ECS/ObjectScale, and advise on best practices for bucket/namespace design, access models, and lifecycle policies.
• Security and compliance activities around object storage: access-key rotation processes, security policy and IAM changes, encryption/credential handling, and alignment with DB security requirements and audit requests.
• Assist in capacity management by tracking utilization and growth, producing trends and forecasts and recommending scale-out / rebalancing actions based on performance and capacity insights.
• Act as an embedded resource, collaborating directly with internal DB stakeholders (storage, Security, app teams) to drive progress, communication, and documentation for the program, and
• Perform general residency activities such as maintaining runbooks and inventories, documenting
• Changes and procedures and providing regular status updates and recommendations to the DB team • Support testing of the ECS environment detailed in Schedule 17
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| Areas of responsibility | |
| Triaging and resolution of tickets | Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs. Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. |
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| Resolution of service Requests | Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling. |
| SLA Monitoring | Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams. |
| Change request execution | Create change requests as per the priority of the incident tickets in adherence with the defined guidelines. Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes. |
| Incident Analysis | Analyse nature of incidents to support root cause analysis and related service improvement plans. Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted. |
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Experience: 3-5 Years .
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