Job Description
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
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Position: Kore.ai Developer
Position Overview
We are seeking a skilled Kore.ai Developer with strong hands‑on experience in designing, developing, and deploying conversational AI solutions using the Kore.ai XO Platform. The ideal candidate should have solid programming expertise in Python and Java, experience integrating enterprise systems, and the ability to design intelligent virtual assistants that deliver seamless conversational experiences.
Required Skills
- Kore.ai Bot Development
- Design, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).
- Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
- Develop custom server-side logic for bots using Python or Java, including fulfillment scripts, API integrations, and middleware logic.
- Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
- Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai’s multichannel capabilities.
- Lead and represent Tech Team in Client calls and support solution and design discussion.
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter |
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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