Job Description
Job Title:  AUTOMATION LEAD L1
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  10/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ECM Job Description

Role Purpose

• Strong hands-on experience with OpenText Content Server and core modules including OTDS, Archive Center, Brava, Capture Center, and VRD integrations

• Deep expertise in WebReports and LiveReports development for reporting, automation, data extraction, and bulk operations

• Proficient in SQL and Stored Procedures development, including data modelling, query optimisation, and performance tuning

• Experience in building and integrating OpenText REST APIs with enterprise and third-party systems (SAP, portals, external apps)

• Strong experience in data migration and ECM integrations, ensuring high data integrity and minimal disruption

• Hands-on knowledge of Content Server architecture, including object model, indexing, storage, search, and metadata (categories)

• Experience managing batch jobs and background processes such as Control-M, Bulk Capture, and workflow scheduling

• Proven experience working in Agile environments using JIRA for sprint planning, task tracking, and issue management

• Strong understanding of SDLC methodologies, including development, testing, deployment, and production support

• Expertise in monitoring, troubleshooting, and performance optimisation of ECM systems in high-volume enterprise environments

 

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Do

1. Lead automation roadmaps and strategies for various BUs

  • Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
  • Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
  • Drive automation maturity in the shortlisted accounts to the next level
  • Align the customers by showcasing Wipro s capability to drive automation and ROI achievement for the customer
  • Ensure contractual commitments for a particular project are met by understanding the scope and requirements
  • Ensure the desired software and infrastructures are implemented required for automation
  • Ensure scalable standards of dashboard and process support system for active automation monitoring
  • Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
  • Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
  • Come up with solution of the problems regarding automation persistent in development unit
  • Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
  • Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
  • Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
  • Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
  • Receive feedback from the customers and align resources internally to close all the gaps

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Deliver

No. Performance Parameter Measure
1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

 

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Mandatory Skills: ECM .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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