Job Description

• Managing the day to day operational and Projects tasks within the IT Infrastructure team.
• Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.
• Overseeing the annual IT budget and ensuring cost effectiveness.
• Monitoring daily operations, including server hardware, software and operating systems.
• Coordinating technology installations, upgrades and maintenance.
• Testing, troubleshooting and modifying information systems so they operate effectively.
• Generating performance reports for operating systems and the Service Desk function.
• Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations.
• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
• Keeping up to date with advances in technology and industry best practice.
• Demonstrating a deep technical and strategic understanding of the IT Services and Operations delivered by Sterling.
• Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.
• Managing internal and external communications and being the primary contact of escalation for business issues.
• Embodying our company values, which are: be reliable, be caring, be transparent and be willing.

Requirements for the role
 

• Previous experience of leading an operations management team within an IT capacity.
• Proven knowledge and experience of delivering technical support services.
• Experience in ITIL processes;
  • Service Performance Management
  • Critical Issues Management
  • Service Level Management
• Strive to deliver results and exceed customer expectations.
• Experience with implementing and maintaining effective data protection services, including security, backups and disaster recovery.
• Experience with hybrid environments including on-premises and cloud services.
• Strong stakeholder management skills.
• Good attention to detail, improving process efficiency without sacrificing quality.
• Strong communication skills and ability to build and maintain productive relationships with customers, subordinates, peers and senior management.
• Effective people management skills.
• Ability to collaboratively solve complex problems.
• Ability to work under pressure and managing conflicting priorities.
• Facilitation and project management skills.

͏

͏

͏

͏