Job Description

You are an experienced Account Manager with Property & Casualty domain to oversee client relationships, drive business growth, and ensure the successful delivery of solutions. This role requires a dynamic individual with deep expertise in COTS platform on Duck Creek platform, strong client management skills, and the ability to align business objectives with technical capabilities

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Qualifications: 

• 15-20 years of experience in IT, with at least 5 years in P&C domain solution implementation or account management roles on Duck Creek platform. 
• In-depth knowledge of Policy, Billing, and Claims modules. 
• Familiarity with P&C system architecture, integration, and configuration best practices. 
• Strong expertise in P&C insurance industry processes and workflows. 
• Proven experience in managing large, complex accounts and engagements. 
• Excellent communication, negotiation and presentation skills. 
• Strong analytical and problem-solving abilities. 
• Proficiency in project management tools and methodologies. 

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Responsibilities: 

Client Relationship Management: 

• Act as the primary point of contact for clients, building and maintaining strong, long-term relationships. 
•  Understand client business needs and provide tailored solutions using Duck Creek technology.
• Drive client satisfaction through regular interactions, feedback loops, and issue resolution. Internal - General Use 

Project Oversight and Delivery: 

• Collaborate with delivery teams to ensure high-quality and timely implementation of Duck Creek products. 
• Monitor project milestones, risks, and budgets to ensure alignment with client expectations. 
• Provide strategic oversight for Duck Creek solution customization, integration, and support. 

Business Development: 

• Identify opportunities for account growth, including upselling and cross-selling Duck Creek services and solutions. 
• Partner with internal stakeholders to prepare proposals and present solutions to clients.
• Stay informed of industry trends, competitive offerings and emerging technologies to drive innovation for clients.

Team Collaboration and Leadership: 

• Work closely with technical teams, architect and delivery managers to align project objectives. 
• Guide and mentor junior team members to enhance delivery quality and account management skills. 

Governance and Reporting: 

• Define and implement governance models to streamline communication and decision making processes with clients. 
• Provide regular status updates, reports, and insights to both clients and internal leadership