Job Description
Job Title:  Administrator L3
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  1/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Account Name – KMBL

Location: Kotak Goregaon office-Mumbai

6 days working(alternate Saturday)(complete work from office no work from home)

WP Value – 180k.

 

Role Overview: The ServiceNow Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow

 

Key Responsibilities:-

  • Administer and configure ServiceNow modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
  • Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts.
  • Manage user roles, groups, and access controls.
  • Perform platform upgrades and patching while ensuring minimal downtime.
  •  Integrate ServiceNow with third-party tools and APIs.
  • Monitor system performance and troubleshoot issues proactively.
  • Maintain CMDB accuracy and ensure compliance with ITIL processes.
  • Document configurations, customizations, and operational procedures.

Required Skills & Qualifications:-

  • Strong experience with ServiceNow administration and configuration.
  • Knowledge of ITIL framework and ITSM processes
  •  Proficiency in JavaScript, HTML, and CSS for UI customizations.
  • Familiarity with ServiceNow scripting (client scripts, business rules, Glide API).
  • Experience with ServiceNow integrations using REST/SOAP APIs.
  • Understanding of CMDB structure and data integrity.
  • Strong troubleshooting and problem-solving skills.

 

Preferred Qualifications: -

  • Experience with ServiceNow ITOM, HRSD, or CSM modules.
  •  Knowledge of ServiceNow Performance Analytics and reporting.
  • Exposure to ServiceNow Flow Designer and IntegrationHub.

 

Certifications (Optional but Preferred):

  • ServiceNow Certified System Administrator (CSA)- ITIL Foundation Certification.

͏

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

͏

͏
Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.