Job Description
Job Title:  Administrator - L3
Req Id:  96648
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  9/15/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

ServiceNow Developer

 

JD-ServiceNow

Technical Skills needed-ServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL,CMDB,VIRTUAL AGENT,ITAM,ITOM,ITBM,CMDB etc. With strong Scripting and integrations)

Platform mandatory for all modules (Scripting and integration)

Developer, Lead, Architect

HRSD-

  • HR Case and Knowledge Management
  • Employee Document Management
  • Lifecycle Events
  • Employee Service Center
  • HR Integrations (e.g., Workday, SAP)
  • HR Workflows and Approvals

 

CSM

  • Case Management
  • Account and Contact Management
  • Customer Service Portal
  • Playbooks for CSM
  • CSM Workflows
  • Entitlements and SLAs
  • Advanced Work Assignment (AWA)
  • CSM Configurable Workspace
  • CSM Agent Workspace

ITOM

  • Discovery
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • Cloud Management
  • CMDB Integration
  • Certificate Management
  • Tag Governance
  • Health Log Analytics

Service Portal (Portal)

  • Widget Development
  • Custom Widgets
  • AngularJS in ServiceNow
  • ServiceNow Catalog UI Policies
  • ServiceNow Catalog Client Scripts
  • ServiceNow Portal Themes
  • ServiceNow Portal Branding
  • ServiceNow Portal Pages and Menus

 

 

͏

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

͏

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Mandatory Skills: Servicenow Custom App Development .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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