Job Description
Job Title:  PROJECT OPERATIONS EXECUTIVE L1
City:  Ahmedabad
State/Province:  Gujarat
Posting Start Date:  7/3/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Experience: 5–8 Years
Location: Ahmedabad

Role Overview

The IT Operations Management professional with Vendor Management responsibility will oversee end-user support operations, ensure seamless IT service delivery, and manage third-party vendors delivering infrastructure and support services. The role requires strong ITIL alignment, SLA governance, vendor performance management, and operational excellence in enterprise environments.

Key Responsibilities

1. IT Operations & End-User Support Management

  • Oversee end-to-end IT operations across EUC (End User Computing), including:
    • Desktop/Laptop support
    • Mobility support
    • Printer/peripherals
    • Application support coordination
  • Ensure smooth functioning of L1/L2 support teams
  • Handle escalations and critical incidents impacting business services
  • Monitor resolution quality and ensure user satisfaction

2. Incident, Problem & Service Request Governance (ITIL)

3. Vendor Management (Core Responsibility)

Vendor Governance & Coordination

SLA & Performance Management

Contract & Compliance Management

Escalation & Issue Management

Cost & Optimisation Management

4. Asset & Inventory Coordination

5. Stakeholder & Client Management

6. Operational Reporting & Analytics

7. Continuous Service Improvement (CSI)

Technical Skills Required

  • ITIL process knowledge (Incident, Problem, Change, SLA)
  • ITSM tools (ServiceNow preferred in your environment)
  • Strong understanding of:
    • EUC support (Desktop, O365, AD, mobility)
    • Infrastructure services basics
  • Reporting tools (Excel, Power BI – good to have)

Vendor Management Skills (Critical for Role)

  • Vendor governance and stakeholder coordination
  • SLA/KPI definition and tracking
  • Contract/SOW understanding
  • Negotiation and conflict resolution
  • Performance review and service improvement planning
  • Financial awareness (cost tracking / optimisation)

Relevant Certifications

✅ Mandatory / Highly Preferred

  • ITIL® 4 Foundation Certification

✅ Vendor & Operations Oriented (Preferred)

  • ITIL Managing Professional (MP)
  • Certified Vendor Management Professional (CVMP) or Vendor Management certifications
  • Lean Six Sigma (Green Belt preferred)

Experience Requirements (5–8 Years)

  • 5–8 years of experience in:
    • IT operations / ITSM / EUC support
    • Vendor management or service delivery roles
  • Experience in:
    • Enterprise / managed services environment
    • Client-facing operations
    • Multi-vendor ecosystem

͏

͏

͏

͏
Mandatory Skills: IT Operations Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.