Job Description
Job Title:  Problem Manager at Ahemdabad location @Immidiate joiner
City:  Ahmedabad
State/Province:  Gujarat
Posting Start Date:  1/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Title:** Problem Manager  

Location:** Ahmedabad / Client Site (as applicable)  

**Role Purpose:**  
The Problem Manager oversees the end-to-end Problem Management process, focusing on root cause analysis, eliminating recurring incidents, and driving continuous service improvement to enhance service stability and minimize business impact.

Key Responsibilities:
- Identify and log problems through incident trend analysis and proactive monitoring  
- Lead RCA sessions, document findings, and collaborate with technical teams and vendors for permanent fixes  
- Maintain the Known Error Database and publish workarounds  
- Coordinate resolution through Change Management and ensure proper validation of fixes  
- Drive proactive problem management, recommend preventive actions, and participate in service reviews  
- Present dashboards and reports capturing trends, RCA effectiveness, and continual improvement metrics  
- Ensure compliance with ITIL policies, SOPs, and audit requirements  
- Act as a single point of contact for all problem-related matters and coordinate with stakeholders and vendors  

Key Performance Indicators
- Reduction in recurring incidents  
- RCA completion within SLA  
- MTTR improvement  
- Utilization rate of known errors  
- Increase in proactive vs. reactive problem identification  

Qualifications & Skills
- Graduation in IT/Engineering/Computer Science  
- ITIL v3 Intermediate or ITIL 4 Managing Professional (preferred)  
- 5–10 years in IT Operations/Service Management, with 3+ years in Problem Management  
- Strong analytical, documentation, and stakeholder management skills  
- Excellent communication, decision-making, and ownership mindset  

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Mandatory Skills: ITIL Problem Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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