Job Description
Job Title:  Business Analyst - L5
Req Id:  94205
City:  Ajax
State/Province:  Ontario
Posting Start Date:  9/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role: Sr. Change Management Consultant/ Business Analyst

Location: Toronto (Hybrid/ remote), ON 

  • Create manage and continuously improve content across knowledge base platform.
  • Define and drive the overall content strategy for the knowledge site, aligning with business goals and user needs.
  • Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.
  • consolidate and migrate existing training materials and documentation into a centralised, assessable knowledge base.
  • Support organisational change initiatives by developing targeted user centric for new systems, processes and tools.
  • Collaborate with cross functional teams to identify user needs, close knowledge gaps, and enhance user experience.
  • Provide training and support to admin users, enabling them to contribute high quality content and use platform functionality effectively.
  • Capable of defining and delivering an overall OCM strategy, program, and lifecycle roadmap.
  • Possess Executive and Stakeholder presence and ability to manage those constituents. 
  • Quickly become familiar with the customer business challenges and intended implementation. 
  • Act as a trusted advisor to client stakeholders while leading change. 

Required Skills/Experience 

  • B.A. or equivalent experience along with 8 + years of Organizational Change Management Experience.

  • 10+ years general consulting including large scale (3+million) implementation experience 

  • 2 -5 years CRM Consulting/ Salesforce or work experience with a CRM system 

 
Mandatory Skills: Organizational Change Management .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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