Job Description
Job Title:  Senior EDI B2B Support Specialist
Req Id:  105177
City:  Amsterdam
State/Province: 
Posting Start Date:  10/22/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Summary:

We are seeking a seasoned EDI B2B professional to take over knowledge transfer from the Customer team for their existing EDI landscape, which includes Lobster, Niklas, and x4 tools. The role involves providing Level 2 and Level 3 support across incident, problem, change, and service improvement processes. The candidate will also be responsible for mentoring junior team members and driving continuous improvements in the EDI ecosystem.

 

Key Responsibilities:

•     Collaborate with the Customer team to absorb detailed knowledge of existing EDI integrations, trading partner configurations, and operational processes.

•     Document system architecture, data flows, and support procedures for Lobster, Niklas, and x4 platforms.

•     Provide Level 2 and Level 3 support for EDI applications including incident resolution, root cause analysis, and problem management.

•     Handle change requests, configuration updates, and deployment of fixes/enhancements.

•     Monitor EDI transactions and proactively identify and resolve issues impacting business operations.

•     Identify opportunities for automation, performance tuning, and process optimization within the EDI landscape.

•     Collaborate with cross-functional teams to implement service improvement plans.

•     Maintain SLAs and KPIs for EDI operations and report on performance metrics.

•     Train and mentor junior team members on Niklas, Lobster, and other EDI tools.

•     Conduct regular knowledge-sharing sessions and create learning materials to build team capability.

 

Required Skills & Qualifications:

•     8–10 years of experience in EDI B2B integrations and support.

•     Strong hands-on experience with Lobster, Niklas, and x4 EDI tools.

•     Deep understanding of EDI standards (EDIFACT, ANSI X12, XML, etc.) and trading partner onboarding.

•     Experience in incident, problem, and change management processes (ITIL framework preferred).

•     Proven ability to lead knowledge transition and mentor junior staff.

•     Excellent troubleshooting, documentation, and communication skills.

 

Preferred Qualifications:

•     Experience with hybrid integration environments (cloud + on-prem).

•     Familiarity with Boomi or other iPaaS platforms is a plus.

•     Exposure to supply chain, logistics, or manufacturing domains.
Mandatory Skills: EDI .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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