Job Description
Job Title:  CRM Functional Consultant
Req Id:  99964
City:  Amsterdam
State/Province:  Amsterdam
Posting Start Date:  10/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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We are seeking a skilled and client-focused Dynamics 365 CRM Functional Consultant with a strong specialisation in Sales to join our growing digital transformation team. The ideal candidate will be responsible for designing, configuring, and delivering scalable CRM solutions that optimise sales processes and enhance customer engagement.

🔹 Key Responsibilities

  • Lead requirement gathering workshops with business stakeholders to define CRM Sales needs.
  • Design and implement Microsoft Dynamics 365 for Sales solutions including lead management, opportunity tracking, forecasting, and pipeline automation.
  • Configure and customise Dynamics 365 CRM modules using workflows, business rules, forms, and dashboards.
  • Collaborate with technical teams to integrate CRM with external systems (e.g., ERP, marketing platforms).
  • Conduct fit-gap analysis, prepare functional design documents, and support UAT and go-live activities.
  • Provide user training, documentation, and post-implementation support.
  • Leverage Power Platform (Power Apps, Power Automate, Power BI) to extend CRM capabilities.
  • Apply DevOps practices for CRM deployments and version control.

🔹 Required Skills & Qualifications

  • 8+ years of hands-on experience in MS Dynamics 365 CRM, with a focus on Sales module.
  • Strong understanding of CRM business processes: lead-to-order, sales performance, and customer lifecycle management.
  • Proficiency in MSCRM Functional configuration and MSD365 Customisation (workflows, plugins, business rules).
  • Experience with Power Platform tools and DevOps for Dynamics 365.
  • Excellent communication and stakeholder management skills.
  • Bachelor’s degree in Computer Science, Business, or related field; certifications in Dynamics 365 (MB-210, PL-200) preferred.

🔹 Desirable Experience

  • Exposure to Field Service, Customer Service, or Marketing modules.
  • Experience in Agile delivery environments and working with global teams.
  • Familiarity with Azure DevOps, CI/CD pipelines, and automated testing for Dynamics 365.

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Mandatory Skills: Microsoft Dynamics 365 for Sales .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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