Job Description

Role Purpose

Wipro Ltd. is looking for a Analyst (Customer Service) role for our Insurance Business into a International Blended Campaign. 

Provides an administrative support service within specified guidelines and Aviva brand values.
Responds to customers enquiries where basic analysis and the provision of information is needed in order to resolve the issue, escalating where necessary.
Gains the trust of the customer through the provision of accurate and timely information and support services.
Records all information accurately on appropriate systems.
Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.
Make outbound calls to client/ stakeholders with the defined call tree
Maintain the defined Voice Quality and standards

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Accountability

 1.Accuracy and quality assurance: Ensuring that all data and information processed by the team is accurate and meets the required quality standards.
2. Compliance: Ensuring that all processing activities comply with relevant laws, regulations, and company policies.
3. Process improvement: Continuously reviewing and improving processing procedures to increase efficiency and reduce errors.
4. Customer service: Ensuring that all customer queries and concerns related to data processing are addressed promptly and effectively.
5. Reporting: Providing regular reports to senior management on the performance of the processing team, including any issues or concerns that need to be addressed.
6. Training and development: Providing training and development opportunities to team members to enhance their skills and knowledge.
7. Ethics and integrity: Maintaining high ethical standards and promoting a culture of integrity within the processing team.

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Skills

1.   Medium level process complexity processing or analytical skills in more complex environments
   2.    Low level of discretion and decision making within a decision framework.
   3.    Mostly rules based processing but with some judgement applied
   4.    Able to follow standard processes but understand variations from process i.e. BS Recs
   5.    Ability to meet tight deadlines
   6.    Good interpersonal and customer service skills
   7.    High client engagement

Perks and Benefits

One sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)

Health Insurance at nominal rates facilitated by the organization

Regular Rewards and Recognition programme

Career mapping and growth

Regular Learning & Development initiativ

Further Education assistance programmes

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Competencies

1.Analytical skills: Ability to analyze complex data and information accurately and efficiently.
2. Attention to detail: Ability to pay close attention to details and ensure accuracy in all processing activities.
3. Communication skills: Ability to communicate effectively with team members, senior management, and customers.
4. Problem-solving skills: Ability to identify and solve problems efficiently and effectively.
5. Technical skills: Proficiency in using relevant software and tools for data processing.
6. Time management skills: Ability to manage time effectively and prioritize tasks based on their importance and urgency.
7. Adaptability: Ability to adapt to changing circumstances and work effectively in a fast-paced environment.
8. Customer service skills: Ability to provide excellent customer service and address customer concerns promptly and effectively.
9. Continuous learning: Willingness to learn and keep up-to-date with the latest developments in the pension industry and data processing technology.

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Education Eligibility: Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can only apply

MBA Freshers and Btech Freshers are not aligible.

Locations and Shifts: Gurugram UK Shifts – Day Shifts for 5 Days a week with 2 fixed offs (Saturday and Sunday)