Job Description

• Work on Data Privacy Information assessment
• Analyze if the information is needed to preserve or destroy as per regulatory compliances
• Review and analyze the information available on different applications and create reports in respect to information management plan
• Assess information that goes out of organization network, approve, or reject the requests as per organization policies
• Conduct due diligence and compliance activities and prepare reports
• Perform e-discovery and document review
• Undertake preliminary trainings/refreshers and diligently execute all assignments
• Work and prepare data analysis, prepare different reports
• Review different technical workflows that record data and assess the requirement
• Coordinate with different teams and provide support on related activities

Reports to

Team Lead / Manager

How You Add Value

(Including but are not limited to)

You have at least 1 - 6 years’ experience in the legal/corporate department of a fiduciary or have worked in a law firm or experience with Legal service providing industry. You are willing and looking to consolidate and grow your skills and talents in the long term with a company that works in a strong team and results-based environment. You speak English fluently and bring on table:

• Good exposure to legal documents or legal services and compliance
• Good understanding on Data Privacy, Information Management program
• Hands on experience of legal outsourcing services
• Excellent understanding of data movement in different application
• Proficiency in using MS Office Suite
• Experience in Data security, compliance implementation, risk mitigation etc.
• Experience in writing compliance memos and preparing compliance reports a requirement   

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Do

• Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements