Job Description
Job Title:  Ansible Lead
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  3/30/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

The Senior Automation Support Engineer provides production support for critical enterprise automation platforms, ensuring stability, compliance, and secure operations across live environments. The role covers technologies such as System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), BigFix, Ansible, Converge, Chef, ServiceNow orchestration, and Starfleet (backend, UI, DB, brokers, pipelines, APIs), acting as escalation point for major incidents and driving permanent, auditable solutions.

Key Responsibilities:

  • Provide advanced L3 support for all enterprise automation platforms, tools, and workflows.
  • Diagnose and resolve complex incidents and problems related to automation failures, performance bottlenecks, and system integrations.
  • Perform root cause analysis for recurring automation issues and implement permanent solutions.
  • Monitor automation platform health, performance, and capacity, proactively addressing potential problems.
  • Develop and implement operational runbooks and troubleshooting guides for automation systems.
  • Collaborate closely with engineering teams to identify and resolve systemic issues and improve automation reliability.
  • Perform root cause analysis (RCA); implement permanent fixes with full audit evidence and change records.
  • Manage changes, patches, and upgrades to automation infrastructure and software.

Provide technical guidance and training to junior support staff and end-users of automation tools

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  • Experience: 6-8 years operating production automation/infrastructure platforms in large, regulated enterprises
  • Technical Skills: Strong hands-on experience with at least one major automation tool (e.g., Ansible, Chef, SCCM) and/or orchestration platform (e.g., ServiceNow Orchestration). Proficiency in scripting languages (Python, PowerShell, Bash) for troubleshooting and minor fixes. Solid understanding of private cloud/virtualization (VMware) and Linux/Windows operating systems, OpenShift. Experience with monitoring and logging tools.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. ITIL certification is a plus.
  • Soft Skills: Exceptional analytical and diagnostic skills. Strong problem-solving abilities under pressure. Excellent communication and customer service skills. Ability to work independently and as part of a highly responsive team.

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    • Experience: 6-8 years operating production automation/infrastructure platforms in large, regulated enterprises
    • Technical Skills: Strong hands-on experience with at least one major automation tool (e.g., Ansible, Chef, SCCM) and/or orchestration platform (e.g., ServiceNow Orchestration). Proficiency in scripting languages (Python, PowerShell, Bash) for troubleshooting and minor fixes. Solid understanding of private cloud/virtualization (VMware) and Linux/Windows operating systems, OpenShift. Experience with monitoring and logging tools.
    • Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. ITIL certification is a plus.
    • Soft Skills: Exceptional analytical and diagnostic skills. Strong problem-solving abilities under pressure. Excellent communication and customer service skills. Ability to work independently and as part of a highly responsive team.
    •  

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: Ansible Tower .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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