Job Description
Job Title:  FIRST LINE MANAGER (FLM) L2
City:  Arlington
State/Province:  Virginia
Posting Start Date:  3/4/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Filed Service Lead

Location: Arlington, VA

 

Job Description:

  • Field Services are responsible for managing day-to-day IT support operations across multiple sites:
  • Oversee desktop support, network troubleshooting, and end-user device staging/kitting
  • Ensure ticket resolution meets SLA targets and updates are properly documented
  • Lead multi-region EUC and FS teams, including onboarding, performance validation, and escalation handling
  • Manage relationships with vendors, partners, and internal support teams
  • Act as the face of IT for customer sites, ensuring satisfaction and proactive communication
  • Collaborate with stakeholders to align service delivery with business needs
  • Own delivery governance to ensure SLA adherence and timely resolution of incidents
  • Perform ticket analysis to identify trends, repetitive issues, and priority areas
  • Coordinate with HAM teams to ensure accurate CMDB updates and asset lifecycle tracking
  • Drive automation and standardization of onboarding/offboarding workflows using ServiceNow
  • Implement catalog-driven request flows and enforce compliance through training and governance

 
Mandatory Skills: IT Operations Management .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $121,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.