Job Description

The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes.

Essential Functions:

·    Change Request Coordination:

o   Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.

o   Collaborate with teams to investigate the impact, risk, and scope of each change request.

o   Facilitate approval workflows with relevant stakeholders and leadership.

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·    Impact & Risk Assessment:

o   Evaluate potential implications of each change on existing processes, systems, and resources.

o   Work closely with technical teams to develop and review change impact models and implementation plans.

o   Recommend mitigation strategies to address identified risks.

·    Communication & Stakeholder Engagement:

o   Maintain clear and timely communication channels with all impacted parties.

o   Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation.

o   Provide training materials or sessions as needed to support user adoption.

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·    Process Documentation & Continuous Improvement:

o   Document and maintain change management processes, standards, and guidelines.

o   Identify process inefficiencies and collaborate with team members to introduce improvements.

o   Participate in post-change reviews to capture lessons learned and best practices.

·    Monitoring & Reporting:

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Technical & Analytical Skills:

o   General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).

o   Ability to assess risk and impacts in a complex environment.

o   Proficient in data analysis tools (spreadsheets, project management applications, etc.).

·    Communication & Interpersonal Skills:

o   Strong verbal and written communication skills for engaging with diverse stakeholders.

o   Ability to convey technical concepts to both technical and non-technical audiences.

o   Effective facilitation, collaboration, and negotiation skills.

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Preferred Qualifications:

·    Familiarity with ITIL or other IT service management frameworks/certifications.

·    Previous experience in project management or related execution roles.

·    Experience with ticketing systems and change management tools.

·    Experience working with multicultural teams in diverse geographic locations preferred

·    Strong customer service, analytical, research, interpersonal and problem solving skills required

·    Technical expertise in Infrastructure Management is preferred

·    Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus

·    Service Now, Business Analytics and Tableau reporting experience

GenAI and AI Prompt Engineering skill and experiences a plus."