Job Description

Asset Management

. Create and maintain the asset information base (on tool) for in-scope assets which are connected to the network.

• Tracking of warranty details of in-scope assets.

• Tracking of new installations and removal of out-of service assets through the logged service tickets only.

• Tracking of in-scope asset movement through request ticket logged onto the tool only.

• Provide management with information on install base of standard software’s on agreed desktop & laptops

• Carrying out annual asset verification on sample basis for in-scope assets

• Generate mutually agreed asset management reports

• End user Asset refreshment process to be implemented & Process automation (IMAC) policy to be followed

• Create asset database by recording information in the required format

• Updated asset database for audit or inspection is available at any time

• Reports of Asset and Inventory Management shall be given in simple Excel sheet

• Maintaining database of TechNova approved vendors

• Coordination with Vendor for support to Products peripherals under FMS/AMC of FMS Service provider only

• Management of Asset & Peripherals.

• Vendor Co-ordination and Escalation whenever necessary under AMC/FMS of FMS Service provider only.

• Vendor performance analysis/feedback

• Maintain Asset Movement Register to keep track of all IT Assets Movement INTO and OUT of TechNova’s

per existing process.

• Maintain a Hardware Replacement Register to keep track of all the replenishments / replacements done

• Maintain a Hardware Warranty List to keep track of all the assets that are under Warranty and those which

would need a spare stock planning.

• Maintain the list of all the licenses that TECHNOVA has and compare them against the actual usage

Vendor Management

• It will cover the IT vendors of TechNova Imaging Systems for servers, desktops, printers, networking

equipment and EPABX (only vendor co-ordination).

• Management of assets sent for repair.

• Logging calls and coordinating with vendors.

• Vendor contacts and details.

• Vendor SLA Tracking as defined in contract agreement between TechNova & Vendor.

• Inventory Management

• Packing & dispatching of IT Asset to location

• Preparation of Asset Transfer Form & taking approval from HOD

• Raising Material Indent in system & getting it approved

• Follow-up with Procurement team to release PO

• Preparing Gatepass & getting it approved

• IT Asset Request to be processed

• Raising CAPEX for IT Team as per requirement

• Asset ID Creation

• Conducting E-waste disposal activity every year

• Invoice Booking

• Tracking of Payment

• Providing Provisions of Amount to Accounts Team.

• Preparing requisition to Store for taking Asset in our custody as per ordered

• Maintaining tracker for AMC Expiry period & getting it renewed

• Vendor Registration

• Physical Damage material documentation

• Guiding users to fill IT Asset Request Form

• Coordinating with Security for dispatching material

• Follow-up with courier person for docket details

• Maintain Store list

• Providing assets to respective domain engineer’s

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Do
The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.
•    The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. 
•    Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. 
•    Ensuring that all CI’s are accurately registered
•    Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System
•    Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB
•    Creating reports and analyses the CMDB when requested by the Configuration Manager
•    Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own
•    Ensuring that authorized procedures and work practices are followed
•    Own the SACM process end to end
•    Make sure all changes to the CIs and the CMS are controlled, audited and reported
•    Make sure the CMS is up-to-date 
•    Define the naming conventions for the CIs
•    Own the CMS
•    All updates to the CMS go through the Configuration Manager
•    Take control of both the software and hardware CIs
•    Control of all assets and liaison with the procurement team is one of the key responsibilities
•    Define the asset disposal policy along with the customer
•    Work closely with the change and release team to make sure the CMS is up-to-date
•    Conduct scheduled and also ad hoc audits of the CIs
•    Define an audit policy and audit process covering local as well as remote CIs
•    Handle discrepancies resulting out of the audits
•    Maintain libraries or other storage areas to hold CIs
•    Safeguard the integrity of the logic of the CMDB and associated libraries
 

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•    Configuration Librarian in particular will be responsible for the following activities

• Supervise and control receipt, identification, storage and withdrawal of all supported CIs
• Supervise the functional design and support of the CMDB and associated libraries
• Assist in the identification of products and CIs
• Maintain and provide information on the status of CIs
• Number, record, store and distribute Configuration Management issues
• Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library
• Hold master copies of documents, software, etc.
• Notify holders of any changes to their products or CIs
• Assist in conducting audits

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KEY SKILLS AND COMPETENCIES
•    Good analytic and decision-making skills. 
•    Good communication skills. 
•    Good presentation skills. 
•    Must have conflict resolution abilities.
•    Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines
•    IT hardware and Software setup, management and troubleshooting capabilities
•    Configuration Management experience on document control, source code management, and Defect Management tools
•    Should be able to create a CMDB repository
•    Should have understanding of the software development  lifecycle
•    Experience of working in a multi-site environment
•    Extensive experience with SCM tools and with build automation software

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