Job Description
Job Title:  Assistente de Help Desk - Recursos Humanos
City:  Curitiba
State/Province:  Parana
Posting Start Date:  11/26/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

📢 Estamos contratando: Assistente de Help Desk – Recursos Humanos

Você gosta de oferecer suporte e garantir uma excelente experiência para o cliente? Temos uma oportunidade para Assistente de Help Desk, atuando no domínio de RH, com 1 a 2 anos de experiência!

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Principais responsabilidades:
✔ Responder às solicitações dos clientes via chat, tickets e e-mails
✔ Manter registros (logs) de cada interação, garantindo documentação adequada e follow-up
✔ Assegurar entrega de serviços com precisão e dentro dos prazos (SLA, satisfação do cliente etc.)
✔ Manter-se atualizado sobre processos e informações do cliente
✔ Cumprir rotinas de atendimento e políticas de presença
✔ Oferecer suporte excepcional por meio de chats, chamadas, tickets e e-mails

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Se você é comunicativo, organizado e gosta de trabalhar com atendimento e resolução de problemas, essa vaga é para você!

👉 Candidate-se agora e faça parte do nosso time!

#RH #HelpDesk #Suporte #Vagas #Carreira #Oportunidade

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Benefícios de ser um Wiproite:

  • Vale refeição ou alimentação
  • Assistência médica e odontológica
  • Seguro de Vida
  • Auxílio Creche
  • Vale Transporte
  • Remuneração variável para as posições de vendas
  • Licenças maternidade e paternidade estendidas
  • Ginástica laboral
  • Oportunidades de capacitação, certificações, programas de línguas e parcerias com escolas de idiomas e universidades
  • Acesso a plataformas internas de educação corporativa, como o WiLearn, com 10.000 treinamentos e Udemy, com 40.000 treinamentos técnicos, com certificados reconhecidos mundialmente
  • Descontos para compras e cursos em rede de parceiros
  • Palestras e workshops: incentivo à saúde e bem-estar, oficinas de carreira, plano de desenvolvimento profissional e de liderança
  • PreferToRefer(Wiplinks) - todo colaborador ganha um bônus ao indicar uma pessoa que também se torna um #Wiproite
  • Programa de Reconhecimento por tempo de empresa: comemoração com certificado + pontos no programa “Círculo de Vencedores”

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: HRO .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.