Job Description
Job Title:  Associate - Fraud Analyst
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  6/11/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Summary

Assist Customers with queries, verify purchase details for security, identity/ report unusual/ suspicious shopping behavior, maintain accurate records, and ensure a smooth, secure shopping experience.

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Primary Skill:
  • Excellent communication skills in English.
  • Should have knowledge about Fraud and shopping.
  • Proactive and positive approach to tasks.
  • Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism
Responsibilities:
  • Assist customers with shopping-related queries, orders, and transactions.
  • Verify purchase details to ensure secure and accurate processing.
  • Identify unusual shopping behavior and report potential fraud risks.
  • Maintain accurate records of customer interactions and resolutions.
  • Provide timely support to ensure a smooth and secure shopping experience.

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Content Moderation .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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