Job Description
Job Title:  Customer Account Resolution Trainer
City:  Atlanta
State/Province:  Georgia
Posting Start Date:  7/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Customer Account Resolution Trainer

Job-Type: Full-time temporary position.

Location: 2858 Woodcock Blvd, Chamblee, GA 30341 (onsite only)

Work authorization: US Citizen or US Green Card only

Pay: $66-71K per year

Hours: Monday-Friday (various shift times start early as 7:00am EST and end as late as 7:00pm EST)

 

****THIS FULL TIME TEMPORARY POSITION STARTS AUGUST 24, 2026 AND ENDS APRIL 30, 2027****

The Customer Account Resolution Trainer is responsible for designing, facilitating, and evaluating new hire and ongoing training programs to ensure employees are equipped with the knowledge, skills, and confidence needed to deliver exceptional customer service. This role provides instruction on billing processes, account management, service request lifecycles, customer interaction best practices, and company policies while supporting both classroom and virtual learning environments.

 

The Trainer partners closely with Operations, Quality, and Leadership teams to monitor trainee performance, provide coaching, identify development opportunities, and ensure employees meet operational and quality expectations.

Key Responsibilities

  • Deliver engaging instructor-led training for new hires and existing employees on billing processes, account handling, service requests, customer service, systems, and company policies.
  • Facilitate classroom, virtual, and hybrid training sessions while promoting an engaging and inclusive learning environment.
  • Conduct floor readiness sessions to ensure employees are prepared to transition successfully into production.
  • Monitor trainee attendance, participation, behavior, test scores, and overall learning progress throughout the training program.
  • Provide individualized coaching, mentoring, and constructive feedback to improve knowledge retention, performance, and confidence.
  • Prepare and deliver refresher training, process updates, and targeted development sessions as business needs evolve.
  • Maintain accurate training records, attendance logs, completion tracking, assessments, and required documentation.
  • Coordinate onboarding activities, including training schedules, system access, classroom readiness, and new hire setup.
  • Partner with Operations, Quality Assurance, and Leadership to identify performance gaps and develop targeted learning solutions.
  • Support training needs analysis and recommend improvements to training materials, delivery methods, and learning resources.
  • Assist with operational center initiatives and special projects to support business objectives.
  • Participate in calibration sessions to ensure consistency in coaching, quality expectations, and performance evaluations while maintaining minimal calibration variance.

Qualifications

  • High school diploma or equivalent required
  • 2-4 years of customer service experience
  • 1 year experience delivering instructor-led training, coaching, or facilitating learning programs in a related environment.
  • Strong knowledge of customer service principles, account management, and service request lifecycles.
  • Proven ability to coach employees and provide actionable performance feedback.
  • Strong organizational, planning, and time management skills.
  • Ability to analyze trainee performance and adjust instructional methods to improve learning outcomes.
  • Proficiency with Microsoft Office, Learning Management Systems (LMS), virtual training platforms, and CRM applications.

Preferences

Utilities domain knowledge
Mandatory Skills: Training .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from $37,500 to $83,600 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.