Job Description
Position: Senior Production Support
Location: Atlanta, GA or Minneapolis, MN
Required Skills & Qualifications:
- 6–8+ years of relevant experience in Application Support or Product Support within a production environment.
- Strong understanding of Payment Gateway processes (authorization, settlement, reconciliation) and related transaction flows.
- Proficiency in SQL (Oracle, MySQL, or SQL Server) for complex query writing and debugging.
- Experience with Unix/Linux scripting and administration; basic understanding of Windows Server environments.
- Familiarity with observability/monitoring tools such as Splunk, AppDynamics, Dynatrace, Datadog.
- Basic working knowledge of AWS.
- Hands-on experience with ServiceNow or other ITSM tools for incident, change, and problem management and Jira.
- Strong stakeholder management skills with the ability to effectively communicate technical issues to non-technical teams.
- Proven ability to work in a multi-functional, cross-team environment with global collaboration.
- Perform On call responsibilities
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.