Pharmacy Clerk

Role Purpose

This role involves making outbound calls to patients and healthcare providers to resolve pharmacy order-related issues, including delivery coordination, payment processing, clinical documentation requirements, and necessary patient consultations.

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Primary Responsibilities:

•    Making Outbound calls &/or back-office work.
•    Providing excellent customer service, including the ability to handle escalated callers
•    Maintaining knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
•    Utilizing experience and judgement to plan, accomplish goals and effectively resolve each assigned task
•    Performs all other related duties as assigned.Qualifications - External.

Required Qualifications:

•    High School Diploma / GED (or higher)
•    2+ years of combined or related experience in a healthcare, call center, and/or customer service setting using the telephone and computer as the primary instrument to perform job duties
•    Ability to work one of the varying shifts to support 7am – 7pm Mon-Fri operations
•    Proficiency with Microsoft Office Word (create and maintain documents), Excel (create and maintain spreadsheets) and Outlook (email and calendaring) .

Preferred Qualifications:

•    Associate’s degree (or higher) in a healthcare related field
•    Medical Terminology
•    ICD-9/ICD-10 and CPT Knowledge

Telecommuting Requirements:

•    Required to have a dedicated work area established that is separated from other living areas and provides information privacy
•    Ability to keep all company sensitive documents secure (if applicable).
•   High-speed internet connection .

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Deliver