Job Description
Job Title:  Trainer-Customs Brokerage
Req Id:  103547
City:  Atlanta
State/Province:  California
Posting Start Date:  10/16/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position Summary
We are seeking a skilled and engaging Trainer to lead onboarding, refresher, and performance-enhancing training sessions for our remote customs brokerage support team. The ideal candidate will have prior experience in contact center training and customs brokerage, with a passion for coaching and developing talent in a fast-paced, service-driven environment
 
Experience Level: 2–4 years total contact center experience, including  1 year as a Trainer
Domain Experience: Previous experience in Customs Brokerage required

 

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Key Responsibilities
  • Deliver process and product training to new hires and existing team members.
  • Conduct refresher, remedial, and vitality training sessions.
  • Monitor and report on training effectiveness; implement remediation plans as needed.
  • Complete certification courses prior to conducting training sessions.
  • Adhere to training schedules and curriculum guidelines.
  • Assign pre-study work and track trainee progress and performance.
  • Communicate “Trainee at Risk” status to Training Manager (e.g., attendance, scores, engagement).
  • Support service levels by being productive when required.
  • Collaborate with teams to design and update training content.
  • Monitor calls for soft skills, process adherence, and compliance.
  • Provide coaching and feedback to enhance agent performance.
  • Analyze audit, compliance, and communication data to create action plans.
  • Keep floor advisors updated on process changes and improvement initiatives.

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Essential Hiring Skills
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a solution-oriented attitude.
  • Attention to detail and ability to manage high volumes of work efficiently.
  • Fluency in the service language (native or near-native level).
  • Cognitive ability to learn new processes and lead with a positive, business-focused mindset.
  • Strong analytical and coaching skills.
  • Proficiency in MS Office and online tools.
  • Ability to work in a fast-paced, deadline-driven environment
Good to Have Skills
  • Domain-specific training certifications.
  • Master Trainer certification.
  • Role-specific industry certifications.
  • Ability to solve routine problems and apply systematic approaches.
  • Strong team collaboration and influence management skills.

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Mandatory Skills: Training .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from $65,000 to $70,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.