Job Description
Job Title:  Vision Customer Service Representative
Req Id:  107637
City:  Atlanta, Chattanooga
State/Province:  Georgia, Tennessee
Posting Start Date:  11/3/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Vision Customer Service Representative:
Deliver frontline voice and chat support to members, providers, and internal teams.Handle questions about vision benefits, claims, eligibility, and appointment scheduling.Provide outstanding customer service by resolving issues promptly and with empathy
 

  • Work Conditions

    • Shifts typically between 8 AM and 8 PM ET; full-time schedule.
    • Remote/telecommuting options: requires quiet workspace and high-speed internet.

    Benefits

    • Competitive base salary plus performance-based bonuses.
    • Comprehensive benefits: medical, dental, vision coverage; 401(k); PTO; tuition reimbursement.

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Key Responsibilities

  • Respond to incoming calls and chats regarding vision insurance coverage, claims, and provider-related questions.
  • Verify eligibility and benefits, explaining plan details clearly.
  • Facilitate appointment scheduling with network vision providers and escalate complex cases.
  • Educate customers on self-service tools such as myuhc.com and mobile apps.
  • Document interactions accurately and according to policy/security standards.
  • Collaborate with clinical, claims, and provider teams to resolve escalated issues.

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  • Qualifications

    Education & Experience

    • High School Diploma or GED; some college preferred. Documentation will be required
    • Prior experience in health care, insurance, or vision-related customer service preferred.

    Technical Skills

    • Knowledge of medical/vision insurance terminology.
    • Proficiency with CRM systems and digital platforms.

    Soft Skills

    • Strong communication, empathy, and problem-solving abilities.
    • Ability to liaise with members and providers effectively.
    • Capacity to work in fast-paced, goal-oriented environments.
Mandatory Skills: Claims_Processing .

 

The expected compensation for this role ranges from $25,000 to $50,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.