Job Description
Job Title:  ADMINISTRATOR L3
City:  Austin
State/Province:  Texas
Posting Start Date:  3/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Desktop Engineer

Responsibilities

  1. Diagnose and troubleshoot incoming client help desk requests and calls
  2. Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services
  3. Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
  4. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail, and operating systems
  5. Install and troubleshoot software including Office 365, Appleconnect VPN, Pages, Numbers, Notes, Apple Mail etc.
  6. Knowledgeable in software deployment using JAMF
  7. Extremely knowledgeable with ServiceNow Ticketing Tool
  8. Assist with new employee on boarding (hardware configuration, user accounts, training)
  9. Data Center and Governance: Expertise in data center management and data governance is required.
  10. Networking: Basic knowledge with computer networks, including Cisco & other network rack and stack and enable console, is necessary.
  11. IT Asset Management: Managing IT assets and ensuring compliance at the location level is part of the role.
  12.  

Qualifications

  1. Proven trouble shooting skills
  2. Ability to establish priorities, work independently and proceed with objectives without supervision
  3. Ability to develop/follow standard processes and complete documentation as needed
  4. Ability to communicate well with clients, including clear explanations of complex technology issues

 
Mandatory Skills: Technical Support .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $121,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.