Job Description
Job Title:  Mid Level manager (MLM) L3
Req Id:  106409
City:  Austin
State/Province:  Texas
Posting Start Date:  10/27/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Key Responsibilities:

  • Program Leadership & Strategy:
  • Prompt Engineering & Optimization:
  • Reinforcement Learning from Human Feedback (RLHF):
  • Technical Program Management Execution:
  • Stakeholder Communication & Management:

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  • Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence, Machine Learning, or a related quantitative field.
  • 5+ years of experience in technical program management, with at least 2-3 years specifically focused on AI/ML projects.
  • Strong technical understanding of AI/ML concepts, including but not limited to:
    • Deep Learning, Neural Networks, and Transformer architectures.
    • Natural Language Processing (NLP) fundamentals.
    • Reinforcement Learning (RL) principles.
    • Machine learning model training, evaluation, and deployment lifecycles.
  • Demonstrable experience with and deep understanding of:
    • Prompt Engineering: Strategies, techniques, and tools for optimizing large language model outputs through careful prompt design.
    • Reinforcement Learning from Human Feedback (RLHF): Experience with or strong knowledge of the methodologies and challenges involved in using human preferences to fine-tune AI models.

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  • Ensure outstanding performance against key metrics mentioned in the agreement

  • Regular cadence around contract compliance

    • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
    • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
    • Drive the focus of the team on quality and adherence to contract compliance processes
    • Drive and implement structured cadence around quality, both process and transactional
    • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
    • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

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  • Resource Allocation & Retention
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
    • Optimize manpower and minimize leakages by working closely with delivery head
    • Ensure retention by offering relevant trainings and certifications of all allocated resources 
    • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
  • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
Mandatory Skills: Content Moderation .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from $80,000 to $158,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.