NLP Engineer
Job Description :
As an NLP Engineer in the Retail Business Unit, you will design and implement advanced language models that power customer service automation, personalized shopping experiences, and operational insights.
You will build, fine-tune, and deploy NLP solutions such as chatbots, voice assistants, search optimization, and sentiment analysis.
Your work will directly enhance customer engagement, reduce service costs, and improve overall shopping journeys across online and in-store channels.
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Skills & Requirements:
- Strong expertise in natural language processing techniques (text classification, entity recognition, conversational AI, LLM fine-tuning).
- Proficiency in Python, NLP/ML frameworks (Transformers, Hugging Face, TensorFlow, PyTorch).
- Experience building and deploying chatbots, virtual assistants, or search/recommendation systems in retail or e-commerce.
- Ability to work with large datasets, unstructured text, and multilingual content to improve model performance.
- Strong collaboration skills to partner with product managers, data scientists, and retail operations teams.
Experience: 5-8 Years .
Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.