Job Description
Job Title:  Trust and Safety Manager
City:  Austin
State/Province:  Texas
Posting Start Date:  8/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

We are seeking a seasoned Senior Manager (12+ years experience) to lead our Trust & Safety and Fraud Risk operations. This is a high-visibility, client-facing role where you will be the strategic partner for our customers. You will oversee the delivery of high-precision moderation outcomes, lead multi-site operations, and drive continuous performance improvement. You will bridge the gap between technical AI-driven moderation workflows and tangible business outcomes, ensuring that our operations are not only efficient but also scalable and future-proof.

 

Key Responsibilities
 
Client Delivery & Operational Excellence
  • Performance Accountability: Serve as the primary point of contact for service delivery, monitoring site performance against key business metrics such as Productivity, Accuracy, Quality Scores, and Staff Utilization.
  • Strategic Problem Solving: Identify and eliminate operational barriers to quality. Implement proactive mitigation plans to address service trends and ensure consistent, high-standard delivery.
  • Business Transformation: Lead network-wide strategic planning and process change initiatives (e.g., Lean/Kaizen) to drive margin improvement and operational efficiency.
  • Resource Management: Partner with MIS and WFM teams to ensure optimum staffing and resource availability, ensuring we maintain a seamless, high-touch service experience for the client.
 
AI-Augmented Operational Leadership
  • AI Integration & Quality: Oversee the operational execution of AI-assisted moderation. Partner with the client’s technical teams to ensure human feedback loops are effectively improving model accuracy and policy enforcement.
  • Safety Governance: Manage the operational application of safety protocols and adversarial red-teaming, ensuring that moderation teams are effectively mitigating risks and protecting the client’s reputation.
  • Scaling Innovation: Proactively suggest process improvements that leverage AI capabilities to enhance productivity, helping the client map and improve product user experience.
 
Talent & Stakeholder Management
  • Leadership Development: Coach and mentor Deputy Managers and Supervisors, fostering a high-performance culture and building a robust talent pipeline for future projects.
  • Effective Communication: Act as a communication bridge between the production floor and the client. Lead regular town halls, skip-level sessions, and status reviews to ensure transparency and strategic alignment.
  • Cultural Leadership: Cultivate an environment that embraces ambiguity, encourages a bias for action, and aligns with the client’s collaborative and innovative culture.

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Required Skills & Qualifications
  • Experience: 12+ years of relevant experience in Trust & Safety, Fraud Risk Operations, or BPO/Managed Services, with a proven track record of managing large-scale global contracts.
  • Client-Facing Expertise: Demonstrated ability to work independently with minimal client intervention, providing centralized handling of complex processes while maintaining strong client trust.
  • Strategic Mindset: Proven success in project management, multi-tasking, and delegating; experience in a Management Consulting or high-end Services business is highly preferred.
  • Analytical Rigor: High level of comfort with numbers, data analytics, and performance reporting to drive margin improvements and cost-efficient results.
  • Operational Agility: Proven ability to rapidly ramp up teams (hiring, training, and retention) while maintaining rigorous quality standards.
  • Communication & Influence: Exceptional presentation and negotiation skills. Ability to communicate complex operational insights clearly to internal and external stakeholders.

 

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Mandatory Skills: Content Moderation .

 

Experience: >10 YEARS .

 

The expected compensation for this role ranges from $100,000 to $200,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.